Does KX8 sell my personal data to third parties?

Absolutely not. kx8 does not sell, rent, or trade players' personal data to any third party for commercial purposes. Your data is only shared with service providers that help us operate the platform (such as payment processors), and they are bound by strict confidentiality agreements.

How can I request a copy of my personal data?

You can submit a data access request via the KX8 platform's 24/7 Live Chat or by emailing our support team. Please include your account number and identity verification details. We will process your request within 30 working days and deliver the data in an easy-to-read format.

How long does KX8 retain my data after my account is closed?

Financial transaction data is retained for a minimum of 7 years as required by Malaysian financial law. Other account and game data is kept for as long as necessary to fulfill legal obligations and resolve any outstanding disputes. Once this period ends, your data will be securely deleted or anonymized.

Can I request the deletion of all my data?

Yes, you have the right to request data deletion. However, this request is subject to our legal obligations to retain certain records. Data that we are legally required to keep (such as financial transaction records) cannot be deleted before the mandatory retention period expires. All other data not subject to such obligations will be deleted within 30 days of your request.

What happens to my data if a security breach occurs?

In the event of a security breach affecting player data, kx8 is committed to notifying affected players within 72 hours of the incident being confirmed. We will explain the type of data involved, the steps taken to contain the incident, and the actions you should take to protect your account. Our security team will work around the clock to address any breach promptly.

How can I stop receiving marketing emails from KX8?

You can stop receiving marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email we send. You can also update your communication preferences through your account settings on the platform or by contacting our support team. Withdrawing marketing consent will not affect transactional emails and account security notifications.

kx8 | Privacy Policy – How We Protect Your Data

1Introduction

Welcome to the kx8 Privacy Policy page. kx8 Entertainment Ltd. ("kx8", "we") operates an online gaming platform at kx8.bz and is fully committed to protecting the privacy and security of every player's personal information upon registration and use of our services.

This Privacy Policy details the types of information we collect, the purposes for which it is used, how your data is stored and protected, and your rights as the data owner. It is drafted in accordance with the Personal Data Protection Act (PDPA) and industry best practices to ensure every KX8 player in Malaysia can play with full confidence.

By registering an account and using the KX8 platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

              Important Note: This Privacy Policy applies to all users of the KX8 platform, including website visitors, registered members, and recipients of our marketing communications. The latest version of this policy takes effect from January 2026.
            

2Information Collected

Kx8 collects various types of information from users to ensure our services operate smoothly, securely, and in compliance with legal requirements. This information is divided into several key categories:

Registration & Identity Information:

Full name as stated on official identification documents
Date of birth for minimum age verification of 18 years
Email address and phone number for account communications
Residential address and state of residence
National identification number or passport number for the KYC process

Financial Information:

Verified bank account number in the player's name
Registered e-wallet details (Touch 'n Go eWallet, Boost, GrabPay)
Deposit and withdrawal transaction history within the platform
Game win and loss records for internal audit purposes

Technical & Usage Information:

Your device's IP address and general location data
Browser type and version, and operating system
Login session data including activity time and duration
Pages visited and buttons clicked within the platform

              Minimal Collection: kx8 only collects information that is strictly necessary to provide our services, process transactions, and comply with legal obligations. We do not collect sensitive information such as biometric data or medical information.
            

Data Category	Examples of Information	Primary Purpose
Personal Identity	Name, IC, Date of Birth	KYC Verification & Age Limit
Account Details	Email, Password (hashed), Phone Number	Account management & security
Financial Data	Bank Account No., Transaction Records	Payment processing
Technical Data	IP Address, Device Type	Security & fraud detection
Game Data	Betting History, Wins	Responsible gaming & audit

3How We Use Your Data

Every piece of information collected by kx8 is used responsibly and only for legitimate purposes. Here are the primary ways we use your data:

Account Management: Securely creating, verifying, and managing your player account.
Transaction Processing: Processing deposits, withdrawals, and all other financial transactions on the platform.
Identity Verification (KYC): Verifying your identity to meet legal requirements and prevent fraud.
Legal Compliance: Fulfilling reporting and compliance obligations under applicable laws.
Platform Security: Detecting and preventing fraudulent activity, money laundering, and unauthorized access.
Service Improvement: Analyzing usage data to improve the overall player experience.
Marketing Communications: Sending promotional information and special offers to players who have given their consent.
Customer Support: Helping resolve inquiries, complaints, and technical issues reported by players.
Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance or self-exclusion controls.

              Optional Marketing: You can opt out of marketing communications from KX8 at any time by clicking the unsubscribe link in our emails or contacting our support team. Withdrawing marketing consent does not affect your account services.
            

4Information Sharing

Kx8 does not sell, rent, or trade player personal information to any third party for commercial purposes. However, under certain limited circumstances, we may share your data with the following parties:

Payment Service Providers: Financial institutions, payment processors, and e-wallet providers used to facilitate your deposit and withdrawal transactions.
Game Providers: Third-party game software providers that supply gaming content within the kx8 platform, subject to strict confidentiality agreements.
Legal Authorities: Law enforcement agencies, regulatory bodies, or courts when we are required to do so by law or court order.
Trusted Business Partners: Technical, hosting, and security service providers that help us operate the platform, subject to binding data protection agreements.
Business Transfer: In the event of a merger, acquisition, or sale of company assets, player data may be transferred to the new entity with appropriate prior notice.

              Our Guarantee: Every third party that receives kx8 player data is required to adhere to the same strict data protection standards as our own. We do not permit third parties to use your data for their own marketing purposes without your explicit consent.
            

5Data Storage & Security

Kx8 employs advanced technical infrastructure and high-level security measures to protect player personal data from unauthorized access, disclosure, alteration, or destruction.

Security measures we implement:

256-bit SSL encryption for all data transmitted between your browser and our servers
Passwords are stored in hashed form using the bcrypt algorithm — we do not store your password in plain text
Continuous 24/7 security monitoring to detect and respond to cyber threats
Two-factor authentication (2FA) is available for an additional layer of account protection
Regular security audits by independent third parties to identify system vulnerabilities
Strict internal access controls — only authorized personnel have access to player data
A comprehensive security incident response plan to address any data breaches

Data Retention Period:

Kx8 retains player personal data for as long as necessary to fulfill the original purpose of collection or as required by law. Financial transaction data is retained for a minimum of 7 years for legal compliance purposes. Once an account is permanently closed and the mandatory retention period has expired, your data will be securely deleted or anonymized.

              While kx8 implements industry-leading security measures, no system can be guaranteed 100% secure. We encourage players to play an active role in protecting their own accounts by using strong passwords and enabling two-factor authentication.
            

6Cookies & Tracking Technologies

The kx8 platform uses cookies and similar tracking technologies to enhance your browsing experience, ensure the platform functions correctly, and gather analytics data that helps us understand how players interact with our website.

Types of cookies we use:

Essential Cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
Functional Cookies: Storing user preferences such as game settings, display mode, and previously selected options.
Analytics Cookies: Collecting anonymized usage data to understand how players navigate the platform for service improvement purposes.
Marketing Cookies: Used to deliver relevant ads and promotions based on player interests. Activated only with your consent.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the KX8 platform.

7Your Rights

As a kx8 player and owner of your personal data, you hold rights protected under applicable data protection laws. kx8 fully respects and supports the exercise of these rights.

Right of Access

You have the right to request and receive a copy of all personal data we hold about you within a reasonable timeframe.

Right to Rectification

You can request that we correct any inaccurate or incomplete information in your account records.

Right to Erasure

You can request the deletion of your personal data when it is no longer needed, subject to legal retention obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You can request your data be delivered in a structured, machine-readable format for transfer to another service provider.

Right to Restriction

You can request that we restrict the processing of your data under certain circumstances, such as during a dispute over data accuracy.

              To exercise any of the above rights, please contact the kx8 customer support team via 24/7 Live Chat or the email available within the platform. We will process your request within 30 business days.
            

8Third-Party Links

The kx8 platform may contain links or references to third-party websites or services in certain contexts. kx8's Privacy Policy does not cover the privacy practices of those third-party websites or services.

Kx8 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage players to read and understand the Privacy Policy of each website they visit separately.

9Child Protection

The kx8 platform is strictly for individuals aged 18 and above. kx8 does not knowingly collect or process personal data from minors. If we discover that a minor's information has been collected without proper age verification, we will immediately take the necessary steps to delete that data and close the associated account.

              Parental Responsibility: If you believe your child has registered an account on kx8, please contact our support team immediately. We will handle the case with the highest priority and resolve it as quickly as possible.
            

10Changes to the Privacy Policy

Kx8 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to our platform services.

Whenever a material change occurs, we will notify players via an in-platform notification or your registered email at least 14 days before the change takes effect. The latest update date will always be displayed at the top of this page.

Your continued use of the kx8 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account before they take effect.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by kx8, we encourage you to reach out to us through the following channels:

Live Chat: Available 24/7 directly within the kx8 platform — the fastest way to get a response.
Support Email: [email protected]
Data Protection Officer (DPO): For specific inquiries regarding privacy and data rights, you may contact our DPO via the same email.

Our team will process and respond to your privacy inquiry within 5 to 10 working days. For urgent matters related to account security, please use Live Chat for immediate assistance.

              kx8 Commitment: We take every privacy complaint and inquiry seriously. Each report will be thoroughly investigated and appropriate corrective action will be taken within a reasonable timeframe.
            

KX8 Privacy Policy – Player Data Protection